Shipping policy

How much does shipping cost

- Switzerland: shipping is always free, customs charges are the responsibility of the buyer.
- Italy: Shipping is free for orders over 35 euros, otherwise it costs only € 5.90.


    MySecretCase ships the purchased products to the address you indicated in the order.

    Where we deliver

    - Switzerland: we deliver in 48/72 hours (working days). Purchases are made on the local site and in currency.

    - Italy: deliveries are guaranteed in 24/48 hours by express courier. Exceptions are islands and southern Italy. For all shipments is the guaranteed delivery on the product page.


    The order starts the same day ifcompleted by 14.00. Orders placed on Friday after 14.00 and on weekends will be shipped on Monday.

    Anonymous parcel

    100% anonymous package to protect your privacy.
    The outer packaging is 100% anonymous, with no reference to MySecretCase or the contents of the package. No courier is aware of the origin or contents of the package.

    Warranty

    MysecretCase guarantees to all its customers ONLY original products and guaranteed for 2 years.

    Return in 48h

    Defective products must be reported to the MySecretCase team, via email or in the appropriate section in the personal area of the site.
    For the purpose of return are required:
    Photos of the object and of any detail that does not conform
    Detailed description of the product malfunction

    You will be contacted within 48 hours and will be scheduled for a withdrawal of the object with one of our couriers.
    Received the goods, will be made the quality control and we will send you a new product or a product of your choice of the maximum value of that returned.

    Couriers and Payments accepted

    We ship with GLS express courier.
    For special needs please write an email to info@mysecretcase.com before completing the order.

    Special promotions (black friday, cyber monday, seasonal sales)

    The promotions in the newsletter are valid for 1 day, the one in which the email is sent, then the promotion expires at 00:00 the same day. Catalog promotions have limited validity ranging from a few hours to 1 or more days.
    Due to the large number of orders during promotional periods, orders may be delayed in preparation and shipment. We will send you a confirmation email when we ship your order.
    We will make every effort to get your order as soon as possible, but we ask for your understanding during these periods, as our transport agencies will also have a huge amount of deliveries and will not be able to guarantee the usual level of service.
    If, due to stock problems, some products are no longer available, we will send you an email informing you of this and how to solve the problem.

    Modification of an order

    Once the order has been placed, it is registered in the system and from this moment on it is no longer possible to modify or cancel it. At the conclusion of the order is sent an email to the address indicated at the time of purchase. Please verify receipt, spam box and that you have written a 'valid email address or contact info@mysecretcase.com. If you have changed your mind and do not wish to receive the products ordered you can use the right of withdrawal.