If you wrote the address incorrectly, or if you want to have the address delivered to a different address, you can correct or change the delivery address within 30 minutes of confirmation.
Enter your account and in the orders section you will find the list of your orders. If less than 30 minutes have passed since the order was confirmed, the customization options will be active, and you will be able to change the delivery address.
Remember that this way it is not possible to change the delivery method; in other words, if you have requested delivery to an InPost collection point or locker, you will not be able to request home delivery in this way. It will not even be possible to change the collection point and choose a different one.
If more than 30 minutes have passed since confirmation, write to our contact form: if the package has not yet been accepted by the warehouse, we will be able to change the address and we will give you confirmation via email.
If, however, the package has already been picked up by the warehouse, it means that the courier has already received the information necessary for delivery; therefore, even if you have not yet physically collected the package, we can no longer change the delivery address.
In this case, don't worry: when the courier collects the package from the warehouse he will send you a link, via the which you can update >the shipping data personally, according to the methods indicated by your courier. For reasons of practical organization of shipments, it is not always possible to change the region, province or municipality of delivery of the order. In this case, write to us using the form and we will show you how to receive your order as soon as possible at the desired address.
Always from the same link, if the courier allows it, you can select a delivery day different from the expected one or choose to collect the parcel at the depot or a collection point.
