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Returns and Withdrawals
My toy is damaged. What can I do?
I've changed my mind. Can I return one or more products?
How does credit work on the site?
Shipping
Which courier will deliver my order?
When will I receive my order?
Can I avoid having my package delivered to my home?
Orders
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Do I have to create an account to make purchases?
Can I change the contents of a completed order?
Toys and Products
How should sex toys be washed?
How do I charge a rechargeable toy?
The product I would like is out of stock, when will it be available again?
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Our Customer Service is at your disposal from Monday to Friday, from 9:00 to 18:00
