If when tracking the shipment your package is "in stock", it means that the courier was unable to complete the delivery. The address may have been entered inaccurately, the courier may have had difficulty reaching the exact address, or perhaps the recipient was not present at the time.
Don't worry! The courier's shipping confirmation email contains a link that allows you to personally update the delivery details, specifying the exact address or changing the delivery date, according to the methods indicated by your courier.
If your courier allows it, you can decide to collect the package personally, at the local office, or at a collection point.
If you are unable to release the stock yourself, write to us on ourcontact form, indicating the correct delivery address, including the name indicated on the bell: we will be able to help you enter the necessary information, or we will transmit the information to the courier.
