If you do not give instructions for therelease of the stock, or if the courier fails to deliver the package after multiple attempts, or if you do not collect your package from the collection point, the courier will return the package to the sender, i.e. will send your package back to our warehouse.
If you have already paid for your order, write to us via our contact form when you see that your package will be returned to sender. We will contact you to offer you a refund of the products, a site credit of equal value to use on your next order, or a new shipment at no additional cost.
If the payment was made via PayPal, the refund takes approximately 24 hours to be accounted for. For other payment methods (credit/debit card), the crediting time depends on the bank or card circuit, and usually takes 3–5 working days.
If you had instead selected cash on delivery payment, you will be able to directly place a new order.
