Our orders ship Monday through Friday, at the end of the business day. If the expected shipping date of your order is today and it has not yet been shipped, it is probably not past the expected collection time yet: wait until the end of the working day to receive more information!
As soon as your order is shipped, in fact, you will receive an email from MySecretCase with the tracking link which will allow you to monitor the progress of your order. The link takes you directly to the courier page and you will not have to enter any code manually.
If the link appears to be inactive, the courier probably hasn't registered your package at the sorting warehouse yet. Wait a few hours and the tracking will be updated with the correct information!
You will receive a second e-mail, directly from the courier, which will allow you to customize the delivery according to the methods indicated by the courier, updating the address or indicating a different date than expected.
If after these times you still have not received the tracking link, or the link does not work as it should, write to our contact form and we will check the status of your order together.
